BT repair rules must be tightened

After a winter of discontent for landline and broadband users across his constituency, Alan Reid MP has called for the rules on repairs to be tightened. Many communities in Argyll & Bute have suffered long delays waiting for repairs to be carried out.

Speaking in the House of Commons last Thursday, Mr Reid called on Culture Media and Sport Secretary Sajid Javid MP to get tough with BT.

"The experience of my constituents this winter is that it is too easy for BT to declare MBORC—Matters Beyond Our Reasonable Control—and then to take months to repair faults, or not turn up for appointments," said Mr Reid.

"Will the Secretary of State examine BT’s licensing conditions with a view to tightening up the rules so that it cannot just use the MBORC cop-out?"

Sajid Javid replied: "This important issue has been raised several times, and Ofcom frequently looks at the role of organisations such as BT to ensure that the market is as competitive as possible. However, I will take a closer look at the situation.”

Speaking afterwards, Alan Reid said,

“I’m pleased that the Secretary of State promised to look into this matter again. I’m sure that BT engineers were working flat out, but there are just not enough of them in Argyll & Bute. Some customers had to wait two months to get their phone line repaired. This is just not good enough.”

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