Royal Mail exceeding targets in Scotland

Alan Reid MP at Oban Sorting Office in 2013

Alan Reid MP has congratulated Royal Mail for a target-beating performance across the whole of Scotland including his own constituency.

During the first three quarters of the 2014-15 financial year, from April to December 2014, all 13 of the regulated postcode areas in Scotland were above their target of 93 per cent of first class mail delivered on time - the next working day after posting.

The G post code which includes the Helensburgh & Lomond area achieved 94.8 per cent; the PA post code, which covers the rest of Argyll and Bute, scored 94 per cent.

"I congratulate Royal Mail on these results. A large part of this success here in Argyll and Bute is down to the dedication of the men and women who work in the sorting offices and on delivery rounds. You have to admire the work they do; my constituency of Argyll and Bute has 23 inhabited islands and being a postie here is no easy task," said Mr Reid.

"This goes to show how the doom-mongers about privatisation were wrong: this is a better performance than when Royal Mail was state-owned. Back then I was getting regular phone calls from Royal Mail making excuses for their poor performance here in the PA area. The figures for second class mail are also over target."

Royal Mail reports

Seven of the main Scottish postcode areas recorded performance at 94 per cent or over of First Class Mail delivered the next working day. Edinburgh and Glasgow postcode areas lead the way with both recording 94.8 per cent. KA follows close behind at 94.7 per cent followed by DG (94.5 per cent), DD (94.1 per cent) and PA (94 per cent).

The exempt postcodes of HS, KW and ZE, which are exempt because of geographical remoteness, also performed well with KW recording 89.4 per cent of mail being delivered the day after posting.

Over the same period, in the UK, Royal Mail delivered 92.9 per cent of First Class mail the next working day against a target of 93.0 per cent. Adjusted for exceptional events outside Royal Mail’s control, the company achieved the 93.0 per cent.

Royal Mail’s latest Quality of Service report also reveals it is ahead of its Second Class target delivering 98.9 per cent within three working days, against a target of 98.5 per cent.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest service specification of any major European country.

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